Welcome to Pawprints on the Go!
Thank you for being here! We know that your pets are more than just animals—they’re family! Our mission is to provide reliable, loving, and professional care so that your furry companions feel safe, happy, and well-cared for while you're away.
We are committed to building trust with both you and your pets by offering personalized care tailored to their unique needs. You can count on us to be there when you need us most.
Before we begin services, we ask that you review and complete the following forms. These documents outline our policies, safety measures, and the expectations for our services, ensuring a smooth and positive experience for both you and your pets.
Thank you for choosing Pawprints on the Go. We look forward to being a part of your pet’s life and giving them the love and attention they deserve!

With care and wagging tails,
Casey Sum, Owner & Founder
Caseys@Pawprintsonthego.com
(630) 205-2188









Dog Walking Service Agreement
1. Cancellation & Refund Policy
-Cancellations require at least 24 hours' notice.
-Cancellations with less than 24 hours’ notice may incur a fee of $5.
-Refunds are issued at the discretion of Pawprints on the Go.

2. Pet Health & Behavior
-Client confirms that their pet(s) are up to date on vaccinations.
-Clients must disclose any aggressive behaviors or medical conditions.
-Pawprints on the Go reserves the right to refuse service if a pet is deemed unsafe.

3. Liability & Indemnification
-Pawprints on the Go is not responsible for illness, injury, loss, or damage unless due to negligence.
-Client releases Pawprints on the Go from all liability related to pet care services.
-Client agrees to cover any damages caused by their pet to property, other pets, or people.

4. Emergency Care
-In case of emergency, Pawprints on the Go will make reasonable efforts to contact the Client and emergency contacts when the client cannot be reached.
-If Client or emergency contact cannot be reached, Company may seek veterinary care at Client’s expense.

5. Confidentiality & Security
-Client Privacy Protection – All personal information, including names, addresses, and contact details, will be kept strictly confidential and used only for service-related purposes.
-Home Security Confidentiality – Pawprints on the go will never share, discuss, or disclose details about your home, security systems, or access codes with anyone outside of our team.
-Pet Information Safety – Any medical, behavioral, or care-related information about your pet will remain private and only be used to provide the best possible care.
-No Sharing of Client Lists – Pawprints on the go does not sell, share, or distribute client information to third parties, including marketing or advertising companies.
-Discretion in Public & Online – While Pawprints on the go may post pet photos on social media (with consent), we will never include identifiable details about the owner, home, or location.
-Secure Record Keeping – All digital and physical records are stored securely, and access is limited to authorized personnel only.


Key Handling & Home Access Agreement
1. Home Access Authorization
-The Client authorizes Pawprints on the Go to enter their home for the purpose of providing pet care services.

2. Key Handling & Security
-Any physical key(s) provided will be securely stored and labeled in a way that does not associate it with the Client’s address.
-Keypad codes will remain confidential and will only be used by authorized representatives of the Company.
-The Company agrees to return any physical key(s) upon request or upon termination of services.
-If a key is lost while in the company's possession, Pawprints on the Go will cover the cost of replacing the key and/or rekeying the lock.

3. Lockout & Emergency Access
-If Pawprints on the Go is unable to access the home due to a malfunctioning lock, changed code, or any other reason not disclosed by the Client, the Client may be charged a lockout fee of $5.
-In the event of an emergency requiring immediate home access (e.g., fire, medical emergency), the Client authorizes the Pawprints on the Go to take reasonable actions, including contacting emergency services or a designated emergency contact.

4. Liability & Indemnification
-The Client agrees to hold harmless Pawprints on the Go from any claims or damages related to home access, except in cases of gross negligence or misconduct.
-The Company is not responsible for damages or losses due to break-ins or other third-party actions beyond the Company's control.

5. Termination of Agreement
-Either party may terminate this Agreement with 24-hour notice.
-Upon termination, all physical keys must be returned to the Client, and any keypad codes provided must be deleted.



Photo Release Form
1. I grant Pawprints on the Go permission to photograph and/or record my pet(s) and use these images for marketing, promotional, and social media purposes, including but not limited to Facebook, Instagram, the company website, and other online or print materials.

2. I understand and agree that:
Only my pet(s) will appear in shared photos or videos. No personal information, people, or identifiable aspects of my home (such as house numbers, street names, or other distinguishing features) will be included.

3. These photos may be used for promotional purposes without further notification, and I will not receive compensation for their use.
I may request in writing to have specific images removed from future marketing if desired.


Dog walking & Pet Care Liability Waiver
1. Assumption of Risk
Client acknowledges that participation in dog walking and pet care services carries inherent risks, including but not limited to injuries, accidents, property damage, illness, or pet loss. Client voluntarily assumes all risks associated with the services provided by Pawprints on the Go.

2. Pet Health & Behavior Disclosure
Client agrees to disclose any known medical conditions, behavioral issues, allergies, or other relevant information about their pet(s). Pawprints on the Go is not responsible for any injury, illness, or harm that results from undisclosed conditions.

3. Emergency Medical Care
In the event of an emergency, Pawprints on the Go will make every reasonable effort to contact the Client. If the Client is unavailable, the Company is authorized to seek veterinary care at the Client’s expense. Pawprints on the Go assumes no responsibility for the outcome of medical treatments.

4. Liability Release
Client agrees to release, indemnify, and hold harmless Pawprints on the Go and its employees, contractors, and representatives from any and all claims, liabilities, damages, or expenses arising from pet-related incidents, including but not limited to pet injuries, escapes, property damage, bites, or aggression towards people or animals.

5. Home Access & Security
If the Client provides access to their home, Pawprints on the Go will exercise reasonable care to ensure security. However, the Company is not liable for any loss, damage, or theft that occurs during scheduled services.

6. Inclement Weather Policy
Pawprints on the Go reserves the right to modify, reschedule, or cancel services due to extreme weather conditions (e.g., heavy storms, extreme temperatures) for the safety of the pet and the walker.